tag:status.hire.trakstar.com,2005:/historyTrakstar Hire Status - Incident History2024-03-18T16:32:48-07:00Trakstar Hiretag:status.hire.trakstar.com,2005:Incident/199758402024-02-13T08:51:19-08:002024-02-13T08:51:19-08:00Slow Load Times and Errors<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:03</var> PST</small><br><strong>Monitoring</strong> - We have put in a fix and are seeing stability.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>07:22</var> PST</small><br><strong>Identified</strong> - We have identified an issue causing slow load times, and some error messages. Our team is working on a fix.</p>tag:status.hire.trakstar.com,2005:Incident/199225592024-02-06T08:43:14-08:002024-02-06T08:43:14-08:00Generic Login Page issue - Use Company Specific Login Page<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:43</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved. If you have any further issues reach out to hire@trakstar.com</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:16</var> PST</small><br><strong>Monitoring</strong> - This issue should be resolved. We are monitoring the results.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>07:28</var> PST</small><br><strong>Identified</strong> - We have identified an issue with the generic login page for Trakstar Hire. <br />(https://app.hire.trakstar.com/accounts/start-login)<br /><br />If you are running in to this issue, replacing "app" in the URL above with your Trakstar Hire company name will solve the problem. <br /><br />Example: <br />Instead of - https://app.hire.trakstar.com/accounts/start-login <br />Use - https://(YOUR COMPANY NAME).hire.trakstar.com/accounts/start-login <br />For instance: https://mitratech.hire.trakstar.com/accounts/start-login <br /><br />If you are unsure of your company name, please reach out to us via hire@trakstar.com and we're happy to help!</p>tag:status.hire.trakstar.com,2005:Incident/196674922024-01-10T06:15:24-08:002024-01-10T06:15:24-08:00Hire Insights<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>06:15</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:56</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:20</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a widespread issue resulting in an error when attempting to access our Insights module.</p>tag:status.hire.trakstar.com,2005:Incident/194717722023-12-22T05:52:14-08:002023-12-22T05:52:14-08:00Slow Loading<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>05:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>05:48</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:07</var> PST</small><br><strong>Identified</strong> - We have been working on a variety of fixes to increase the application speed. While we continue working on this you may see slow load times throughout the application. As we have a fix in place, we'll update here!</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:13</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Identified</strong> - We have identified a potential cause and are working on a fix.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:33</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:05</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue resulting in widespread slow loading of Trakstar Hire.</p>tag:status.hire.trakstar.com,2005:Incident/190115102023-11-03T10:49:07-07:002023-11-03T10:49:07-07:00Log In Issue<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Update</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:39</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented!</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that results in the inability to log into the Trakstar Hire platform. You will not see an error message, but will be redirected to the log in page.</p>tag:status.hire.trakstar.com,2005:Incident/188142132023-10-16T12:50:19-07:002023-10-16T12:50:19-07:00Slow loading, intermittent error messages<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved!</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>11:49</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>11:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>08:58</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>06:42</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue resulting in slow loading of Trakstar Hire, as well as intermittent error messages. Our team is current investigating.</p>tag:status.hire.trakstar.com,2005:Incident/187320032023-10-15T02:30:15-07:002023-10-15T02:30:15-07:00Planned outage for system upgrade<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>02:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>22:31</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>06:03</var> PDT</small><br><strong>Scheduled</strong> - We will be doing a server upgrade, and plan for potential intermittent downtime of all services for 4 hours. <br /><br />This upgrade will occur on Sunday, October 15th from: <br />- 11am - 3pm India Standard Time<br />- 1:30am - 5:30am Eastern Time<br />- 1030pm (Saturday, Oct 14) - 230am (Sunday) - Pacific Time</p>tag:status.hire.trakstar.com,2005:Incident/185273382023-09-17T08:55:39-07:002023-09-17T08:55:39-07:00Marketing / Front sites are down - Product IS operational<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:55</var> PDT</small><br><strong>Resolved</strong> - The front/marketing site is back up and running. Closing out this issue!</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:17</var> PDT</small><br><strong>Identified</strong> - We have identified an issue with the 3rd party that hosts our front/marketing sites (recruiterbox.com / hire.trakstar.com). This 3rd party is working to correct this issue, and get the sites operational again.<br /><br />In the meantime, the Trakstar Hire / Recruiterbox product IS fully operational. <br /><br />You can access your site by going to your login page directly. This is found by visiting: app.hire.trakstar.com/app<br /><br />We'll continue to monitor the third party's correction of the outage, and update as we learn more.</p>tag:status.hire.trakstar.com,2005:Incident/180100122023-07-31T06:13:25-07:002023-07-31T06:13:25-07:00System - Wide error messages<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>06:13</var> PDT</small><br><strong>Resolved</strong> - This issue is resolved. If you're still facing issues, we suggest refreshing the page. If that doesn't solve it, feel free to reach out to us at hire@trakstar.com!</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>05:43</var> PDT</small><br><strong>Monitoring</strong> - We have deployed a fix, and are monitoring the results. If you're still facing issues, we suggest refreshing the page. If that doesn't solve it, feel free to reach out to us at hire@trakstar.com!</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>04:46</var> PDT</small><br><strong>Identified</strong> - We have identified an issue causing a system-wide error popup. We're currently putting a fix in place.</p>tag:status.hire.trakstar.com,2005:Incident/175939642023-06-16T09:54:02-07:002023-06-16T09:54:02-07:00Intermittent Downtime<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:54</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>08:44</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>07:48</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:46</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue resulting in intermittent downtime and error messages.</p>tag:status.hire.trakstar.com,2005:Incident/173141362023-05-21T09:28:52-07:002023-05-21T09:28:52-07:00System Wide Issue<p><small>May <var data-var='date'>21</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:27</var> PDT</small><br><strong>Update</strong> - We are still working on identifying a root cause, and could experience more instability as we do. We'll continue to update here as we know more.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a system wide issue resulting in instability within the app. Our engineering team is actively working to resolve this issue, and we will update once we know more.</p>tag:status.hire.trakstar.com,2005:Incident/173122982023-05-20T10:51:47-07:002023-05-20T10:51:47-07:00System Wide Issue<p><small>May <var data-var='date'>20</var>, <var data-var='time'>10:51</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>06:55</var> PDT</small><br><strong>Monitoring</strong> - We have implemented a fix. We are still working on root cause, and could experience more instability as we do. We'll continue to update here as we know more.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>06:44</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a system wide issue. We will update once we know more.</p>tag:status.hire.trakstar.com,2005:Incident/172014802023-05-09T19:31:28-07:002023-05-09T19:31:28-07:00System Outage<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved. If you're still facing difficulties, you can always reach us at hire@trakstar.com</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:58</var> PDT</small><br><strong>Monitoring</strong> - We are monitoring a fix that has been put in place.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>18:47</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a system outage. We will update as soon as we know more.</p>tag:status.hire.trakstar.com,2005:Incident/171808282023-05-08T06:18:29-07:002023-05-08T06:18:29-07:00Slow Loading, Intermittent Error Messages<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:02</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>05:46</var> PDT</small><br><strong>Identified</strong> - We are currently investigating an issue resulting in slow loading of Trakstar Hire, as well as intermittent error messages. Our team has identified the issue and is currently working towards a fix.</p>tag:status.hire.trakstar.com,2005:Incident/171226852023-05-04T05:12:48-07:002023-05-04T05:12:48-07:00Trakstar Hire & Zoom Connection Disruption<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>05:12</var> PDT</small><br><strong>Resolved</strong> - Our team has corrected the Zoom issue. New interviews created after this point can again auto-create Zoom links. <br /><br />If you have further questions, you can reach us at hire@trakstar.com!</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>06:12</var> PDT</small><br><strong>Update</strong> - Our team is continuing to work on this issue. <br /><br />While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c<br /><br />All other Trakstar Hire functionality outside of this integration is currently working. <br /><br />If you have further questions you can reach us hire@trakstar.com.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> PDT</small><br><strong>Identified</strong> - We have identified an issue with the Trakstar Hire and Zoom integration. This integration is designed to auto-create Zoom links for upcoming interviews. Currently, this creation process is not functioning. You are also currently unable to connect a new Zoom account to your Hire account. <br /><br />While link creation is not working, you can still select to manually add the Zoom details, allowing them to be recorded in the interview invite. Learn how to create these links manually from Zoom's help article here: https://support.zoom.us/hc/en-us/articles/201362183-Inviting-others-to-join-a-meeting#h_5e758b0a-ddd9-43bf-b1f2-d1beac09db6c<br /><br />All other Trakstar Hire functionality outside of this integration is currently working. <br /><br />If you have further questions you can reach us hire@trakstar.com.</p>tag:status.hire.trakstar.com,2005:Incident/164812002023-03-13T21:30:27-07:002023-03-13T21:30:27-07:00Maintenance - Hire Insights<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:36</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time, which could result in potential downtime for our Insights module. We'll be back soon!</p>tag:status.hire.trakstar.com,2005:Incident/156893942022-12-21T14:15:06-08:002022-12-21T14:15:06-08:00Investigating System Issue<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:15</var> PST</small><br><strong>Resolved</strong> - The issue is resolved!</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:28</var> PST</small><br><strong>Monitoring</strong> - We have found a fix (again) and are monitoring the results.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:22</var> PST</small><br><strong>Identified</strong> - We are investigating further issues.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:19</var> PST</small><br><strong>Monitoring</strong> - We have found a fix and are monitoring the results.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>12:50</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing issues with logging in and navigating the system. The team is working on a fix.</p>tag:status.hire.trakstar.com,2005:Incident/150900332022-12-17T21:30:28-08:002022-12-17T21:30:28-08:00System Upgrade<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>21:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>18:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>06:23</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.hire.trakstar.com,2005:Incident/126950952022-11-03T05:38:07-07:002022-11-03T05:38:07-07:00Login Issue<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>05:38</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:47</var> PDT</small><br><strong>Update</strong> - This issue is impacting Single Sign-On and Google login. As we continue to work on a fix, you can login using the following link: https://app.hire.trakstar.com/accounts/start-login</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:35</var> PDT</small><br><strong>Identified</strong> - We have identified an issue that results in an error when attempting to login to the Trakstar Hire app. <br /><br />As our team works to resolve this, you can login using the following link: https://app.hire.trakstar.com/accounts/start-login</p>tag:status.hire.trakstar.com,2005:Incident/107606222022-08-04T08:53:48-07:002022-08-04T08:53:48-07:00System Wide Issue<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:53</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:43</var> PDT</small><br><strong>Monitoring</strong> - We're seeing more stability now with the error messages. We'll continue to monitor this issue.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Identified</strong> - We're seeing some additional issues displaying. We're working on suppressing these now.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:25</var> PDT</small><br><strong>Monitoring</strong> - A third party provider has deployed a fix to a server issue, which should clear up these error messages. We're monitoring the results now.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> PDT</small><br><strong>Identified</strong> - We have identified a system wide issue which is causing error messages in app. We're currently deploying a fix.</p>tag:status.hire.trakstar.com,2005:Incident/107016832022-07-27T08:28:19-07:002022-07-27T08:28:19-07:00System Wide Issue<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:28</var> PDT</small><br><strong>Resolved</strong> - We have seen no further issues, and are marking this as resolved!</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:11</var> PDT</small><br><strong>Monitoring</strong> - We have repaired the issue and are monitoring the results.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a system wide issue. We will update once we know more.</p>tag:status.hire.trakstar.com,2005:Incident/101614832022-06-06T12:20:47-07:002022-06-06T12:20:47-07:00System Wide Issue<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> PDT</small><br><strong>Resolved</strong> - We are seeing no further issues. Should you see any further issues, please reach out to support via hire@trakstar.com</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>Monitoring</strong> - We have put a fix in place and are awaiting the results.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:27</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a system wide issue.</p>tag:status.hire.trakstar.com,2005:Incident/101143502022-05-31T08:13:32-07:002022-06-06T11:10:00-07:00System Wide Issue<p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>06:12</var> PDT</small><br><strong>Monitoring</strong> - We have applied a fix, and are monitoring the results. Currently everything is back up and running.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>05:59</var> PDT</small><br><strong>Identified</strong> - We have identified the issue, and are deploying a fix. We'll update once we know more!</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>05:23</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating system wide issues. Once we have more information, we will update!</p>tag:status.hire.trakstar.com,2005:Incident/93915632022-02-26T21:30:30-08:002022-02-26T21:30:30-08:00Planned System Outage<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>21:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>20:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:50</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled system maintenance on Saturday, February 26th from 830-930pm PST.<br /><br />During this time the full system will not be accessible. This includes the ability for candidates to apply.</p>tag:status.hire.trakstar.com,2005:Incident/93352272022-02-19T21:30:30-08:002022-02-19T21:30:30-08:00Planned System Outage<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>20:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:40</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled system maintenance on Saturday, February 19th from 830-930pm PST.<br /><br />During this time the full system will not be accessible. This includes the ability for candidates to apply.</p>